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Angelique Carson
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How to Process Loaned Peer to Peer (P2P) Items
This section covers how to process outgoing P2P lending requests: printing pull slips, retrieving...
How to Process Borrowed Peer to Peer (P2P) Items
This workflow explains how to process books borrowed from partnering Peer to Peer (P2P) libraries...
How to Manage Fines and Fees
This workflow describes how library staff can view, pay, apply, waive, dispute, and restore fines...
How to Add a Patron Note
This workflow explains how to add, edit, and delete notes on a patron’s record in Ex Libris Alma ...
How to Manage Patron Blocks
This workflow explains how to handle item checkouts for patrons whose accounts are blocked in Alm...
Recently Created Chapters View All
Non CLS Fulfillment
This chapter includes general Fulfillment overview procedures
NERS Alma and Primo Enhancement Requests
Each year, voting for enhancement requests for ExLibris products occurs in a process known as NER...
ExLibris Idea Exchange
Have an idea for ExLibris? Use the ExLibris Idea Exchange to: Share your ideas Support your...
ExLibris Support Portal (Sales Force)
Clarivate (the Ex Libris parent company) uses a software called Sales Force to manage help desk s...
WRLC Service Desk (Request Tracker)
WRLC HQ uses a software called Request Tracker or RT to manage help desk service.
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