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WRLC HQ uses a software called Request Tracker or RT to manage help desk service.

Clarivate (the Ex Libris parent company) uses a software called Sales Force to manage help desk service.

Have an idea for ExLibris?  Use the ExLibris Idea Exchange to: Share your ideas Support your favorite ideas Get feedback on popular ideas

Each year, voting for enhancement requests for ExLibris products occurs in a process known as NERS (the New Enhancements Request System) and is used to support voting by ELUNA members, the ExLibris User Group community- of which the WRLC is a member!

Marymount University is the first WRLC institution to use the Alma Digital functionality as their digital collections platform.  They successfully migrated from Islandora in late 2024.

Workflows on accessioning new items to the SCF, requesting SCF items, returning SCF items, etc.

How the SCF remote storage app works for accessions, requests, loans, etc.

The Premium Sandboxes are refreshed twice a year.  This copies the latest configurations from production Alma into the PSB Network Zone and the 3 PSB IZs.  Several configuration changes need to be made so that the AFN will work correctly.

All things related to SCF processing of physical item request from the SCFapp.

Helpful information on how to troubleshoot various types of Alma/Primo related WRLC Service Desk tickets

Affiliate libraries of WRLC, such as National Geographic, place and receive requests only for their own institution’s materials stored at the Shared Collections Facility (SCF); they cannot request items from WRLC member institutions, and WRLC members cannot re...

Overview of the Alma Fulfillment Unit and its key components—Terms of Use, user groups, item locations, and other lending rules. This section explains how these elements are configured and how they interact to control loan periods, requests, and access within ...

Information about student information and other SSO integration

This chapter includes general Fulfillment overview procedures

This chapter provides a comprehensive catalog of automated workflows and cloud applications built by the WRLC HQ.