ExLibris Support Portal (Sales Force)
Clarivate (the Ex Libris parent company) uses a software called Sales Force to manage help desk service.

Reporting an Issue
If you cannot find the answer to your Alma or Primo question/issue, in the provided ExLibris Knowledge Center , the  ExLibris Support Portal is available. Learn more about how to submit a case in the Support Portal User Guide: 

 

 If you have an account, please log in before submitting the form . Logging in allows you to set preferences and view your cases and case history.  

 Don't have an account, but would like one? Register for an account before your system coordinator can Grant Permissions for you to open cases on behalf of your institution. 

 You can also use the "Chat with support" functionality available in the top menu ribbon of your Alma Dashboard: